Dynamics 365 News, Microsoft Office 365 News, News 21 December 2016

Outlook Customer Manager: Office 365’s Free CRM

We love Microsoft Dynamics CRM at Fabric.

Outlook Customer Manager: Office 365’s Free CRM, Fabric

Customer relationship managers (CRM) can be an incredibly powerful tool for improving customer experiences and making smarter business decisions. Microsoft Dynamics 365, in particular, gets amazing results for lots of our customers.

That said, setting up Dynamics CRM is an involved process. It’s well worth it, but not every small business has the resources to do it.

So, should small businesses be left out of the CRM party? We don’t think so.


Outlook Customer Manager is an exciting new proposition for small businesses, for lots of reasons:

  • It’s free with Office 365 Business Premium plan
  • It automatically tracks customer relationships and provides insights, with no complex setup
  • It’s built into Outlook, the Office 365 email app, so your customer knowledge and reminders are always at hand

Dynamics CRM or Outlook Customer Manager?

So if you’re new to CRM, which should interest you more – Dynamics, or new Outlook Customer Manager?

We think both are sound choices, with little overall difference in cost between them.

If you’re a small business and you prefer most things to be automated for you, Outlook Customer Manager looks like a fantastic new CRM tool.

Or, if you really want to get the most from CRM, Dynamics is still the world’s best solution. It’s used by everyone from Marc Jacobs to Rolls Royce.


Start a free Office 365 trial, including CRM

Best of all, you don’t have to make the decision alone… or take a risky gamble on it.

Talk to our team today and we can give you expert advice (we’re a Microsoft Gold Partner), plus a free Office 365 trial that includes setup, data migration, and support.

Visit our Office 365 page to find out more.

Outlook Customer Manager: Office 365’s Free CRM, Fabric

Get in touch Back to blog