So what makes the perfect managed service provider?
Adam Gorton, Service Delivery Manager, Fabric
As Service Delivery Manager at Fabric, I want to share with you my ten tips for picking a managed service provider and why Fabric can exceed all your business IT needs.
1. Customer Service
Customer Service is always my number one. If you have the chance to speak to other companies that are using the IT provider you are looking at, ask about the customer service. We have many customers who join us after hearing positive feedback from word of mouth.
2. Live system monitoring
Does the provider offer the live monitoring of your key equipment? This helps them to be proactive about any issues as they often will know about them before you as the customer.
Are the services they are offering current and updated? When you move to a new IT provider, it is important they are offering both services that are up to date and ones that are beneficial to your business and not just an extra that is not needed.
4. Initial Client meeting/discovery
With any new customer that we take on, we have an initial client meeting. There is also a discovery of their current network so we can assess what is required to maximise the results from IT in the business.
5. Future proof?
IT is an ever-changing environment. With the constant updating of the technologies and products available, it is vital that any company you are working with are always looking to develop into the new sectors to ensure you do not get left behind.
6. Guaranteed response times
Ensure your contract has guaranteed response times to any issues raised. As part of our priority matrix, we have set priorities depending on the nature of your ticket. This ensures it is dealt with quickly and has users back working as soon as possible.
The IT Industry is a fast-paced environment, and it is also worth ensuring that a company you are looking at can support that. Out of the options available to you, are there experienced options, it will count for a lot. We have got over 25 years of experience here at Fabric; our engineers are regularly trained to the latest qualifications to ensure we are keeping at the forefront of the newest technology.
Like when buying any product, reviews and testimonies can be vital to get some real-world feedback. We have examples of projects we have delivered to customers here.
As a business, you want to ensure you have the capacity to grow. It is essential your suppliers can scale with you so that you do not need to worry about the disruption about having to change companies.
Now it may be surprising that I have left this till last, but I honestly believe you pay for what you get with managed service providers. We make sure that customer service comes first, get in touch for more information.