Case Study 29 June 2017

Fragrance Direct

Online retailer Fragrance Direct was a 4-person start-up when it first chose the company across the corridor, Fabric, as its IT partner.

Catherine Reveley

Online retailer Fragrance Direct was a 4-person start-up when it first chose the company across the corridor, Fabric, as its IT partner. 15 years on, Fragrance Direct now employs 65 staff but still relies on infrastructure built by us.

Growing together

Both Fragrance Direct and Fabric were new, small companies when they started working together more than a decade ago.

“We have grown together,” says operations manager Clare Jaggard-Smith. “Delta Comtech built our IT infrastructure, has upgraded our servers several times, and is currently building new server capacity for our new warehouse system launching in 2017. They’ve also helped us with two location moves.”

No IT staff required

With Fabric as its IT partner, Fragrance Direct has no need for internal IT staff – despite being a highly successful ecommerce company.

“We don’t share a corridor anymore,” explains Clare, “but Fabric still look after all of our IT including support and maintenance. They really look after us, with reliable services and always fast response times.”

“Fabric really value their clients. Even though we’re often approached by other IT companies, none match the value Fabric give us.”

Clare Jaggard-Smith, Operations Manager

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