Case Study 29 June 2017

Steven Docker Associates

An award-winning Cheshire firm of chartered surveyors was struggling with PC viruses


With too much for their existing IT support provider to handle, Fabric stepped in and solved the problem at the root and helped improve security, leading to fewer support calls.

A cure for stubborn PC problems

Steven Docker Associates is a true leader in home design for disabled people – yet their previous IT partner had allowed the company’s infrastructure to become outdated, and unsecure. PC viruses were getting out of hand.

“It was time for a better IT provider”, says chartered surveyor Jonathan Collins. “Fabric assessed our server infrastructure, which was old and knackered, and proposed a competitive new solution.”

“Since then, we’ve enjoyed excellent support and backup services.”

‘Pro-active about the future’

Steven Docker Associates is continuing to work with Fabric, with quarterly reviews to ensure the company maintains the IT quality it needs. “It’s useful to have access to expert advice for the future, so we can be proactive rather than reactive,” says Jonathan.

“We’re also making fewer support calls now that our new IT solution is in place, which is better for our staff and our customers.”

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