Case Study • 29 June 2017
A leading North West joinery contractor wanted to modernise its IT.
A leading North West joinery contractor wanted to modernise its IT, reduce admin, and deliver improved client services. Fabric developed a custom CRM system that automates costly tasks, and provides comprehensive IT support for the business
Cost-saving automation with Microsoft Dynamics
TMJ works on-site with a wide range of construction clients, who often have detailed requirements for signing off work. Before working with Fabric, TMJ relied on a complex paper chain that involved many people and a lot of re-keying.
Fabric collaborated with TMJ to develop a bespoke CRM system, based on industry-leading technology, which uses connected tablets to eliminate many tasks and streamline others.
“Customer documents are now generated automatically, and emailed instantly,” says Natalie. “Everything is quicker and smoother, it’s a much better client experience.”
‘A specialist in every department’
Fabric also provides the company’s IT support services. “Whereas our previous provider had limited knowledge, DC has a specialist in every department,” says Natalie. “They’re also faster to respond, whether on-site or via screen sharing.”
“Fabric has been part of our IT structure for over 5 years now, and we have no hesitation in recommending them.”
“Our processes for signing off work were complex, for our clients and us. Fabric worked closely with us to improve our workflows, and now we use streamlined technologies that inspire confidence and reduce admin spend.”
Natalie Taylor, Business Development Manager, TMJ