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Microsoft Dynamics for Customer Engagement
When the customer is the lifeblood of your business, it’s a constant challenge to better understand them and communicate with them ever more effectively. Microsoft Dynamics 365 Customer Engagement helps you meet this challenge. This cloud-based CRM business solution combines several business applications. Together these give you a complete picture of how your customers behave and enable you to tailor your communications to match their needs.
One platform to manage the entire customer journey
Customers are more connected and informed than ever before. Where once you could follow the traditional siloed approach to reaching them, in today’s world having a seamless multi-channel engagement strategy in place is essential. Microsoft Dynamics 365 Customer Engagement combines Sales, Customer Service, Field Service, Project Service Automation and Marketing capabilities. This creates a powerful single joined-up view that removes the barriers between teams and technology platforms.
Why choose Microsoft Dynamics for Customer Engagement?
With customer engagement being so vital to the success of your business, Microsoft Dynamics has done all the hard work for you.
It brings together every capability you need to transform how you communicate with existing and potential customers.
Each application that makes up Microsoft Dynamics Customer Engagement offers something different. Together they help you deliver proactive, personalised customer experiences while building loyalty and growing your business.
The benefits of these apps include:
- Plan with confidence - The Dynamics for Sales app gives you a whole new view of your customers. Access real-time data that provides actionable insights. Spot future opportunities and capitalise on them to increase sales and leads.
- Give your customers exceptional service - With the Dynamics for Customer Service app you can deliver omni-channel engagement to customers who expect great service as standard. You also have the ability to quickly provide a more personalised service that adds value to every interaction.
- A 360 view of your customers, always - By being able to connect with your processes and customers wherever you are, you enjoy a seamless end-to-end service experience with Dynamics 365 for Field Service. Schedule work and assign resources safe in the knowledge that in-built intelligence helps you resolve service issues before they occur.
- Exceed expectations again and again - Nothing builds a customer’s trust like delivering every project on-time and on-budget. The Dynamics 365 for Project Service Automation app lets you do that thanks to best in class resource scheduling capabilities and integrated management of your project templates, service agreements, resourcing and expenses.
Microsoft Dynamics for Customer Engagement
If you want to streamline how you communicate with your customers by aligning all your processes into one powerful solution, we can help.
At Fabric IT we’re hugely experienced at putting Microsoft Dynamics Customer Engagement at the heart of businesses like yours, and we can help you reap the benefits of having the industry’s most powerful CRM solution in your corner.
Call us on 01625 443 110
We're a Microsoft Gold Partner and the Fabric team has optimised the effectiveness of Dynamics 365 for hundreds of businesses around the U.K. Let's talk about how we can make it work for you.
