- Industries
Fabric IT have been helping businesses across the UK with all their Microsoft Dynamics implementations and IT support for over…
- Case Studies
Microsoft Dynamics for Customer Service
In today’s connected world customers have instant access to every competitor who can match you on price, product and speed. But smart businesses have realised that the last big differentiator that will help them stand out from the crowd is the service they provide. Dynamics 365 for Customer Service is an integrated business solution that works seamlessly across every customer-facing function of your business. It’s the secret to creating customer loyalty by delivering exceptional service.
One solution, one view of your customer
Microsoft Dynamics 365 Customer Engagement enables you to know more about your customers than they know about themselves! With a 360-degree view of the customer journey, you can anticipate what each individual needs at every step and personalise the interactions you have with them. It also means every employee can speak with a consistent voice through a single user interface.
Why choose Microsoft Dynamics for Customer Service?
Customer service is the battleground for customer loyalty. And while people will always want to deal with people, when you combine humans with the power of technology, the opportunities are amazing.
You can transform your customer interactions with AI-powered insights that guide your teams to take the right decisions and actions at the right time. The result is faster, friendlier and more helpful service.
Other benefits include:
- Support your customers however they want it - With Microsoft Dynamics 365 Customer Engagement you can create effortless support experiences by talking to customers through the channels they prefer. Make it easy for them to find answers through self-service, community or social channels. And if a quick resolution is needed, intelligently divert cases to an employee to deal with.
- Never stop learning and evolving - Every interaction you have with a customer helps you learn more about them. Microsoft Dynamics 365 for Customer Insights lets you analyse contact centre operations and business-critical data to spot ways of boosting performance. You can also gather the feedback needed to improve service through direct surveys, discussion forums and social listening.
- Know what customers like, and sell it to them - Use every customer service interaction as a revenue opportunity. In-built machine learning identifies up-sell and cross-sell opportunities for your team to action.
- Adapt and innovate at speed - When things change, Microsoft Dynamics 365 for Customer Services can change too. If you need to get a product to market, it’s simple to build and deploy web pages and mobile apps without the need for coding skills. And with the solution being housed on the Microsoft cloud platform, you don’t have to worry about security or the cost of operating a global infrastructure.
If you want to empower your team to deliver an exceptional level of customer service that will keep people coming back to you, equip them with the right tools.
Fabric IT can deploy and support an optimised Dynamics 365 Customer Service solution for your business – one that’s fully configured to meet your specific needs and goals.
Call us on 01625 443 110
We're a Microsoft Gold Partner and the Fabric team has optimised the effectiveness of Dynamics 365 for hundreds of businesses around the U.K. Let's talk about how we can make it work for you.
