Microsoft Dynamics 365 Customer Engagement enables you to know more about your customers than they know about themselves! With a 360-degree view of the customer journey, you can anticipate what each individual needs at every step and personalise the interactions you have with them. It also means every employee can speak with a consistent voice through a single user interface.
Customer service is the battleground for customer loyalty. And while people will always want to deal with people, when you combine humans with the power of technology, the opportunities are amazing.
You can transform your customer interactions with AI-powered insights that guide your teams to take the right decisions and actions at the right time. The result is faster, friendlier and more helpful service.
Other benefits include:
If you want to empower your team to deliver an exceptional level of customer service that will keep people coming back to you, equip them with the right tools.
Fabric IT can deploy and support an optimised Dynamics 365 Customer Service solution for your business – one that’s fully configured to meet your specific needs and goals.
We're a Microsoft Gold Partner and the Fabric team has optimised the effectiveness of Dynamics 365 for hundreds of businesses around the U.K. Let's talk about how we can make it work for you.