IT Support Services

Support from Fabric IT

In today’s fast-moving business world, your IT systems can mean the difference between success and failure. Our IT support services range from simple monitoring and regular system upgrades through to a range of on-call services that can be customised to meet your business needs.

Break the IT support cycle and find the root of the problem

Every organisation can benefit from technology. This is something we are hugely passionate about. Technology should be something we embrace and encourage, not the place where issues arise from. Our job is to respond to your IT support requests quickly. Then we can figure out how to cut those down so you can spend time on the things that matter.

  • SLA - We provide a service level agreement to meet the timescales of our priority matrix.
  • Dedicated Account Manager - We select an account manager who will get to know your business and recommend the latest technologies to increase productivity.
  • Core Infrastructure Monitoring - We set up remote monitoring on your servers, switches, routers etc. so we can begin work and alert you straight away if an issue arises.
  • Backup Monitoring - We ensure it's all going to plan so you don't have to.

Two payment options

We've used our 'Pay as you use' model for a while now and it still works very well for many customers. However, with the shift in the market and competitive pricing, we've designed a new, monthly subscription model where you pay a fixed price for unlimited support.

Fixed Price

Our NEW monthly subscription payment model where you get unlimited support for one fixed price.    
  • Unlimited Support - As much IT support as you require for the day to day running of your business. We'll work remotely or come to your office for assistance.
  • Monthly Account Meeting - Monthly catch-ups enable us to adapt your IT environment to suit your needs and requirements.
  • Training – Increase your skills with on-demand access to ClipTraining. Improve productivity with 24/7 access to the learning portal where you can get the most out of your Microsoft 365 apps.
Still looking for more? Fabric 365 includes unlimited IT support and more for a fixed price subscription.

Pay as you use

Our tried and tested payment model.    
  • Billed by the minute – Only pay for what you use. We’ll send through a monthly labour summary showing how many minutes have been billed and what they have been used on.
  • 10% discount – All pre-paid labour for the month has a 10% discount
  • Never lose your deposit – If you don’t use all the money in your labour pot, it rolls over to the next month.

Services

Office 365

Fabric 365

An all-inclusive IT subscription solution for your business.

Everything you’ll need to support your day to day IT requirements.

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Dynamics 365

Microsoft Dynamics 365

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Microsoft Azure from Fabric IT

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