In an ideal world, your IT systems would always run smoothly. The reality, however, is that small and large issues can arise when you’re least expecting it. For your business, this means more time spent dealing with headaches from IT issues outside of your daily operations.
That’s where we come in. Our managed IT services take the strain off your team by providing you with round-the-clock support and lightning-fast solutions. Whether you need help with technical expertise, managing user issues, or finding security recommendations, we’ll take care of all the fiddly stuff – giving you more time to focus on your core business.
As a starting point, we will complete a 360 review of your IT infrastructure. That means looking at your hardware, software, network, cloud estate, and servers from every conceivable angle. We’ll make sure file permissions are given to the right people, your cloud environments are correctly configured, and domain services run like clockwork. And that’s just the start. Here’s a breakdown of the basics we’ll cover in our auditing phase:
- Hardware reviews – auditing the spec, model and warranty of laptops/desktops
- Software reviews
- Network reviews – reviewing WiFi access points and network devices such as printers
- Server infrastructure
- User accounts – reviewing admin rights and permissions
- Files and folder permissions – reviewing individual access requirements to documents and identifying the permission of least privilege
- Cloud estate review – including platforms such as Office 365, Google Cloud, Dropbox and iCloud
- Domain review – including your website, hosting platforms and security certificates
As part of our on-going IT support service, we will carry out an in-depth, detailed 360 review every year for your organisation.
Shadow IT Review
As a modern business, you need to make quick decisions and act when opportunities arise. We understand that. But this can often come at the expense of your IT security. To make sure you’re not left exposed to any attacks, we conduct a shadow review of your IT infrastructure and highlight any weaknesses. These entry points might include any devices connecting to your servers outside of a ring-fenced work environment, or users downloading software without realising the risks. If there’s a vulnerability in your system, we’ll find it.
Statement of work
Upon completing a comprehensive audit of your IT systems, we will present our findings and recommendations in a language that’s easy to understand. No jargon or arcane lingo. Simply a clear and concise statement of work that spells out what you can do to manage your IT effectively. It’s up to you then if you want our experts to make the necessary changes or not.