IT Support Services

Business IT Support

Over 20 years experience delivering IT support to trusted businesses across the UK.

In todays fast-moving world, technology is at the forefront of business success. As a Gold Microsoft Service Partner (MSP), we’re able to keep updated with the latest Microsoft technologies and services.
Whether you’re looking for an additional layer of support for your in-house IT team, or require full time support, we’re here to help.

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Fabric IT Microsoft Gold Partner Logo with Competencies December 2019

What to expect from IT Support with Fabric

With so many support companies to choose from, we're confident that we provide a service like no other.

  • Guaranteed response times - from our Service Level Agreement (SLA)
  • Quality Engineers - Engineers are qualified to a high standard and trained to work with some of the best business technology available.
  • Fixed price - With unlimited IT support you can get as much support as you like for a monthly subscription. Plus, with IT support in Fabric 365, you can expect the best value for secure and compliant tech and training on the latest technology in your office suite. So that you can make the most of the products you already have access to.
  • Monthly Account Meeting - Monthly catch-ups enable us to adapt your IT environment to suit your needs and requirements.
  • Training – Increase your skills with on-demand access to ClipTraining. Improve productivity with 24/7 access to the learning portal where you can get the most out of your Microsoft 365 apps.
Office 365

Fabric 365

Still looking for more?

Fabric 365 is an all-inclusive IT subscription solution including everything you’ll need to support your day to day IT.

Changing providers is easy

When it comes to changing IT providers, it doesn't have to be a difficult process.

  • Support tailored for you - We take a deep dive into your current usage of technology and discuss what you're expecting from it. No two businesses are the same so we will keep a high level of engagement throughout the transition of changing providers.
  • No hidden costs - With our fully costed proposals, you'll know exactly what is happening to your IT and can be sure to not expect any nasty surprises.
  • Simple communication - Every customer is assigned a Technical Lead, account manager, and service delivery manager at the start of any project.

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Statistics

December 2019

754

Tickets closed this month

11

Average support call response time

98

Client satisfaction

91

Same day fix

99

SLA met