IT Support Services

Business IT Support UK

Over 20 years of experience delivering IT support to trusted businesses across the UK.

 

In today’s fast-moving world, technology is at the forefront of business success. As a Gold Microsoft Service Partner (MSP), we’re able to keep updated with the latest Microsoft technologies and services.

Whether you’re looking for an additional layer of support for your in-house IT team, or require full-time support, we’re here to help.

What to expect from IT Support with Fabric

With so many support companies to choose from, we're confident that we provide a service like no other. With our Customer Retention at 98% over the last five years of trading and our customer satisfaction at 96% over the same period, we are confident Fabric I.T. is the right choice for you.

  • Fixed price - With unlimited IT support you can get as much support as you like for a monthly subscription. Plus, with IT support backed into our all-in-one IT solution, Fabric 365, you can expect the best value for secure and compliant tech and training on the latest technology in your office suite. So that you can make the most of the products you already have access to.
  • Guaranteed response times - Although we strive to make sure your systems are always working when problems do happen our Guaranteed responses from 15 minutes kick in to ensure you are back up and running as soon as possible.
  • Quality Engineers - Our Microsoft Certified Engineers are trained to the highest standard and work with some of the best business technology available. Each Engineer completes 12 days of Microsoft training per year as a minimum standard.
  • Monthly Account Meeting - Monthly catch-ups enable us to adapt your IT environment to suit your needs and requirements.
  • Training – Increase your skills with on-demand access to ClipTraining. Improve productivity with 24/7 access to the learning portal where you can get the most out of your Microsoft 365 apps.

Changing providers is easy

When it comes to changing IT providers, it doesn't have to be a complicated process. Fabric IT has migrated thousands of companies to our service desk with a minimal amount of disruption possible.

Why Fabric?

  • Support tailored for you - We review in detail your current usage of technology and discuss what you're expecting from it. No two businesses are the same so we will keep a high level of engagement throughout the transition of changing providers.
  • No hidden costs - With our fully costed proposals, you'll know exactly what is happening to your IT and can be sure to not expect any nasty surprises.
  • Simple communication - Every customer is assigned a Technical Lead, account manager, and service delivery manager at the start of any project to ensure you’re always kept up-to-date and have the right point of contact.
  • Speed of Response - Fabric offers excellent service level agreements with response times ranging from 15mins to a maximum of 1 hour. our customer retention has been 98% over the last 5 years.

Why Change?

  • Cost - Fabric offers far superior value with our Fixed price IT support. Our All-in-one IT solution Fabric 365 has support licensing training security and compliance all baked into the low monthly price.
  • Quality of service - The quality of service can be really poor with many IT providers, as an unregulated industry anyone can be an IT provider, we aim to be the best in a tough industry by ensuring all our engineers are Microsoft trained and we maintain eight Microsoft gold partner competency areas to demonstrate our skills.
  • Outgrown your supplier - Often you can find yourself outgoing a supplier as your business grows, Fabric has grown with our customer, we are growing through customer acquisition and customer retention.

Start the Journey to a better IT provider with a Free IT Review

Fabric IT Microsoft Gold Partner Logo with Competencies December 2019

Office 365

Fabric 365

Looking for more?

All All-in-One IT Support solution Fabric 365 is an all-inclusive IT subscription including everything you’ll need to support your day to day IT. Including Training, IT Support, Microsoft 365, and Exclaimer Signature Manager, you have everything you need to run your businesses IT infrastructure.

Statistics

April 2020

754

Tickets closed this month

11

Average support call response time

98

Client satisfaction

91

Same day fix

99

SLA met

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