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Fabric IT have been helping businesses across the UK with all their Microsoft Dynamics implementations and IT support for over…
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Microsoft Dynamics 365 for Customer Insights
You want employees to better understand customers, so they can deliver better service. Microsoft Dynamics 365 for Customer Insights provides amazing tools and insights, Fabric optimises them for you.
Use an intuitive and flexible customer data platform to unlock insights and power personalised customer experiences. Unify all your customer data across the full range of sources to get a single view of customers.
What is Dynamics 365 for Customer Insights?
Dynamics 365 for Customer Insights unifies CRM and ERP into a single, powerful solution. You can reveal hidden insights and opportunities in your disparate data sources, empower frontline staff with knowledge in a real-time visual dashboard, and strengthen customer relationships through better engagement and interaction tracking.
Why Dynamics 365 for Customer Insights?
Having a tool that can provide powerful insight will give you the tools to make decisions quickly, react to changes and allow your business to thrive. Accessing data in real-time will push your business further and faster than the competition.
Engineer better experiences
When frontline staff deeply understand customer needs, they deliver better customer experiences. The challenge is inputting the required knowledge in the hands of your teams. Hiring data scientists isn’t feasible. But with Dynamics 365 for Customer Insights, you have automated tools that turn your raw data into visual insights. And your whole team is empowered via a single, tailored dashboard.
Fabric can help you get the best-value Dynamics 365 for Customer Insights solution for your business.
- Turn raw data into insight - Dynamics 365 connects all your data sources and creates a comprehensive view of your customers. Rich data visualisations make insights easy to interpret.
- Empower employees - Give all your staff the same up-to-date knowledge of how to best serve customers, via a single dashboard you can configure for your marketing, sales and service teams.
- Personalise experiences - Use any customer’s demographics, history and interactions to fine-tune offers and content. Quickly identify at-risk relationships, so you can focus more resources on them
- Get ahead of the competition – traditional software solutions force other businesses to struggle with data, Dynamics 365 firmly plants your business at the forefront of the market.
Deliver personalised experiences with a 360-degree view of your customers
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Get a holistic view of customers
Bring together all your transactional, observational, and behavioural data for consumers and enterprises by using prebuilt connectors for popular data sources. Unify your data by resolving customer identities with recommendations based on AI and machine learning. Build rich customer profiles by incorporating audience intelligence from Microsoft Graph.
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Discover insights and take action
Employ quickstart machine learning templates to predict churn or the next best action. Discover new audience segments with AI-driven recommendations, or create your own. Embed Customer Insights cards into your Dynamics 365 business application or external applications to drive informed action. Trigger workflows in response to customer signals by using Microsoft Flow.
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Adapt and extend the solution for your needs
Get started quickly with intuitive, guided experiences. Extend the solution with familiar Azure services and tools, and use your own machine learning models. Connect your customer data with Microsoft Power BI to customise dashboards and reports. Build custom apps with embedded customer insights by using Microsoft PowerApps.
Call us on 01625 443 110
We're a Microsoft Gold Partner and the Fabric team has optimised the effectiveness of Dynamics 365 for hundreds of businesses around the U.K. Let's talk about how we can make it work for you.
