Customer Service

Microsoft Dynamics 365 for Customer Insights

You want employees to better understand customers, so they can deliver better service. Microsoft Dynamics 365 for Customer Insights provides amazing tools and insights, Fabric optimises them for you.

Use an intuitive and flexible customer data platform to unlock insights and power personalised customer experiences. Unify all your customer data across the full range of sources to get a single view of customers.

Engineer better experiences

When frontline staff deeply understand customer needs, they deliver better customer experiences. The challenge is inputting the required knowledge in the hands of your teams. Hiring data scientists isn’t feasible. But with Dynamics 365 for Customer Insights, you have automated tools that turn your raw data into visual insights. And your whole team is empowered via a single, tailored dashboard.

Fabric can help you get the best-value Dynamics 365 for Customer Insights solution for your business.

  • Turn raw data into insight - Dynamics 365 connects all your data sources and creates a comprehensive view of your customers. Rich data visualisations make insights easy to interpret.
  • Empower employees - Give all your staff the same up-to-date knowledge of how to best serve customers, via a single dashboard you can configure for your marketing, sales and service teams.
  • Personalise experiences - Use any customer’s demographics, history and interactions to fine-tune offers and content. Quickly identify at-risk relationships, so you can focus more resources on them
  • Get ahead of the competition – traditional software solutions force other businesses to struggle with data, Dynamics 365 firmly plants your business at the forefront of the market.

Deliver personalised experiences with a 360-degree view of your customers

  1. Get a holistic view of customers

    Bring together all your transactional, observational, and behavioural data for consumers and enterprises by using prebuilt connectors for popular data sources. Unify your data by resolving customer identities with recommendations based on AI and machine learning. Build rich customer profiles by incorporating audience intelligence from Microsoft Graph.

  2. Discover insights and take action

    Employ quickstart machine learning templates to predict churn or the next best action. Discover new audience segments with AI-driven recommendations, or create your own. Embed Customer Insights cards into your Dynamics 365 business application or external applications to drive informed action. Trigger workflows in response to customer signals by using Microsoft Flow.

  3. Adapt and extend the solution for your needs

    Get started quickly with intuitive, guided experiences. Extend the solution with familiar Azure services and tools, and use your own machine learning models. Connect your customer data with Microsoft Power BI to customise dashboards and reports. Build custom apps with embedded customer insights by using Microsoft PowerApps.

Call us on 01625 443 110

We're a Microsoft Gold Partner and the Fabric team has optimised the effectiveness of Dynamics 365 for hundreds of businesses around the U.K. Let's talk about how we can make it work for you.

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