Customer Service

Microsoft Dynamics 365 for Customer Insights

You want employees to better understand customers, so they can deliver better service. Microsoft® Dynamics 365 for Customer Insights provides amazing tools and insights, Fabric optimises them for you.

Engineer better experiences

When frontline staff deeply understand customer needs, they deliver better customer experiences. The challenge is in putting the required knowledge in the hands of your teams. Hiring data scientists isn’t feasible. But with Dynamics 365 for Customer Insights, you have automated tools that turn your raw data into visual insights. And your whole team is empowered via a single, tailored dashboard.

Fabric can help you get the best-value Dynamics 365 for Customer Insights solution for your business.

  • Turn raw data into insight - Dynamics 365 connects all your data sources and creates a comprehensive view of your customers. Rich data visualisations make insights easy to interpret.
  • Empower employees - Give all your staff the same up-to-date knowledge of how to best serve customers, via a single dashboard you can configure for your marketing, sales and service teams.
  • Personalise experiences - Use any customer’s demographics, history and interactions to fine-tune offers and content. Quickly identify at-risk relationships, so you can focus more resources on them
  • Get ahead of the competition – traditional software solutions force other businesses to struggle with data, Dynamics 365 firmly plants your business at the forefront of the market.

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Call us on 01625 443110

We're a Microsoft Gold Partner and the Fabric team has optimised the effectiveness of Dynamics 365 for hundreds of businesses around the U.K. Let's talk about how we can make it work for you.