Customer Service

Microsoft Dynamics 365 for Customer Service

You need a proven system for improving your customer service. With help from Fabric, Microsoft Dynamics 365 for Customer Service can create consistency and loyalty that earns customers for life. Customers are the core foundation of business growth – providing best in class service comes from integrating your business with the right software to handle it.

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What is Dynamics 365 for Customer Service?

Dynamics 365 for Customer Service unifies CRM and ERP into applications that work seamlessly across your customer-facing departments and other business functions. You can create consistency and loyalty by empowering agents with better tools insights, respond faster to market changes, and help your customers to help themselves. All from a single user interface.

Why Dynamics 365 for Customer Service?

Market leading technology provides your business with a platform to grow. As your client base increases, so will your requirement for a robust, intuitive and easy to use system. Microsoft Dynamics 365 allows your business to provide the best customer service without the worry of system constraints.

Win customers for life

Repeat business is key to your success. But in a competitive marketplace, customer loyalty can only be earned through consistent, helpful and agile service that meets increasingly high expectations. And your teams must be empowered to deliver it, with the right tools and information when they need it.

Fabric can deploy and support an optimised Dynamics 365 for Customer Service solution, fully configured to meet your goals.

  • Give staff superpowers - Your staff can see all the information they need to give better service – like customer histories, preferences and feedback – in single app customised for their role.
  • Adapt faster - Dynamics 365’s cloud environment had built-in digital intelligence, to help your respond fast to customer and market changes. With Fabric, you’re up and running in no time.
  • Knowledge for everyone - Give your staff and customers the answers they need immediately, with your own searchable knowledge base. Everything is accessible via a single user interface.
  • More Clients? No Problem - By integrating a system that was built for growth, you don't have to worry about the difficulty of dealing with large numbers. Dynamics 365 was made for businesses of any size.

Deliver connected support across channels with omnichannel capabilities

  1. Engage customers in real time with chat

    Use Chat for Dynamics 365—built on the Microsoft Teams communications platform—to engage with your customers in real-time.

  2. Understand customers with real time and historical sentiment

    Enable agents and supervisors to understand real-time and historical customer sentiment across channels to improve customer service.

  3. Provide customers with omnichannel engagement choices

    Enable customers to self-serve through community resources and knowledge articles or to request assisted support through cases, SMS, or chats serviced by bots or human agents with seamless transfer of customer context between them.

Deliver fast, personalised service and support

Guide agents to optimal outcomes

Guide agents to the right actions with AI-driven insights surfaced at the right time on a single interface.

Deliver value at every touchpoint

Treat every customer like a VIP with a 360-degree view of each customer’s experience so that agents can personalise interactions.

Resolve issues proactively

Avoid service and support issues with predictive care. Analyse data from connected devices and take action before warning signs become a problem.

Engage with customers on any channel or device

Make it easy to find answers through self-service, communities. Intelligently route cases from any channel to the right agent for a quick resolution.

Call us on 01625 443 110

We're a Microsoft Gold Partner and the Fabric team has optimised the effectiveness of Dynamics 365 for hundreds of businesses around the U.K. Let's talk about how we can make it work for you.