Dynamics 365 for Customer Service unifies CRM and ERP into applications that work seamlessly across your customer-facing departments and other business functions. You can create consistency and loyalty by empowering agents with better tools insights, respond faster to market changes, and help your customers to help themselves. All from a single user interface.
Market leading technology provides your business with a platform to grow. As your client base increases, so will your requirement for a robust, intuitive and easy to use system. Microsoft Dynamics 365 allows your business to provide the best customer service without the worry of system constraints.
Repeat business is key to your success. But in a competitive marketplace, customer loyalty can only be earned through consistent, helpful and agile service that meets increasingly high expectations. And your teams must be empowered to deliver it, with the right tools and information when they need it.
Fabric can deploy and support an optimised Dynamics 365 for Customer Service solution, fully configured to meet your goals.
Use Chat for Dynamics 365—built on the Microsoft Teams communications platform—to engage with your customers in real-time.
Enable agents and supervisors to understand real-time and historical customer sentiment across channels to improve customer service.
Enable customers to self-serve through community resources and knowledge articles or to request assisted support through cases, SMS, or chats serviced by bots or human agents with seamless transfer of customer context between them.
Guide agents to the right actions with AI-driven insights surfaced at the right time on a single interface.
Treat every customer like a VIP with a 360-degree view of each customer’s experience so that agents can personalise interactions.
Avoid service and support issues with predictive care. Analyse data from connected devices and take action before warning signs become a problem.
Make it easy to find answers through self-service, communities. Intelligently route cases from any channel to the right agent for a quick resolution.
We're a Microsoft Gold Partner and the Fabric team has optimised the effectiveness of Dynamics 365 for hundreds of businesses around the U.K. Let's talk about how we can make it work for you.