Dynamics 365 allows you to manage your field service functions within a seamless system that unifies CRM and ERP to bring the whole business together. You can provide your workforce with information wherever they are, schedule more smartly, boost first-time fix rates and keep customers informed.
As a market leading technology, Dynamics 365 gives you the freedom to operate how suits you best. Having access to the data you need, when you need it will assist business growth, improve staff productivity and provides the platform you need to grow.
When running your business and servicing customers depends on people travelling and working remotely, Dynamics 365 provides the team with 360 information at any location. It can also help you to provide reliable service, manage resources and inventory effectively, troubleshoot more responsively and keep customers informed and happy. Enable field workers to pass on sales opportunities too.
Talk to Fabric, and we’ll ensure that your Dynamic 365 is configured to the precise demands of your business.
Detect, diagnose, and solve problems with IoT and predictive technology—before customers realise there’s an issue.
Automatically create and schedule work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices.
Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.
Automate scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location, and estimated appointment duration.
Empower dispatchers to manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.
Streamline stock management and improve first-time fix rates by synchronising and tracking stock down to the truck level with real-time visibility.
Ensure on-time appointments by giving technicians real-time data on their mobile devices, including best routes, turn-by-turn directions, and work order details.
Provide more personalised service by giving technicians a 360-degree view of customer preferences and history.
Complete service visits regardless of limited mobile reception or internet access with fully-featured offline modes, geofencing, and push notifications.
Boost onsite efficiency and improve data accuracy with field service capabilities that allow technicians in the field to update work order details in real-time.
Easily access work orders and provide technicians with a way to view their assignments from any platform or location by seamlessly integrating data and collaboration tools.
Build customer trust with a more transparent customer service experience that seamlessly shares quotes, contracts, and scheduling information.
Empower customers with an interface that makes it easy for them to self-schedule appointments and keep track of service activities.
Communicate proactively by providing your customers with real-time technician location tracking and automated voice and text appointment reminders.
See things from the customers perspective by sending personalised surveys immediately after service calls with Microsoft Forms Pro—included with Dynamics 365 Field Service.
We're a Microsoft Gold Partner and the Fabric team has optimised the effectiveness of Dynamics 365 for hundreds of businesses around the U.K. Let's talk about how we can make it work for you.