Procurement

Microsoft Dynamics 365 for Field Service

Work more efficiently in the field

Expertly implemented by Fabric, Microsoft Dynamics 365 for Field Service helps you to manage your workforce out in the field efficiently, enhancing customer satisfaction and productivity.

 

Dynamics 365 for Field Service allows you to deliver a seamless end-to-end service. Built-in intelligence helps you resolve service issues before they occur, reduce costs, and provide positive onsite experiences.

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What is Dynamics 365 for Field Service?

Dynamics 365 allows you to manage your field service functions within a seamless system that unifies CRM and ERP to bring the whole business together. You can provide your workforce with information wherever they are, schedule more smartly, boost first-time fix rates and keep customers informed.

Why Dynamics 365 for Field Service?

As a market leading technology, Dynamics 365 gives you the freedom to operate how suits you best. Having access to the data you need, when you need it will assist business growth, improve staff productivity and provides the platform you need to grow.

Keep your workforce organised

When running your business and servicing customers depends on people travelling and working remotely, Dynamics 365 provides the team with 360 information at any location. It can also help you to provide reliable service, manage resources and inventory effectively, troubleshoot more responsively and keep customers informed and happy. Enable field workers to pass on sales opportunities too.

Talk to Fabric, and we’ll ensure that your Dynamic 365 is configured to the precise demands of your business.

  • Everyone connected everywhere - Enabling you to solve problems speedily and proactively, despatch technicians only when necessary, synchronise ordering and inventory to reduce wastage too.
  • Happier customers - When customers experience superior service and feel that they are fully informed at every stage, they are much more likely to stay loyal and recommend you to family and friends.
  • Work more profitably - Schedules, inventory and orders are optimised. Everyone’s connected with everyone and problems are fixed first time. Result: you can maximise productivity and profitability.
  • A platform to grow – Dynamics 365 is explicitly tailored to your business needs, and there’s also the option to “scale up” and change on the fly to assist your growth plans.

Deliver Excellence with Dynamics 365 for Field Service

  • Horizontal Arrow pointing right Be more proactive and efficient

    Detect, diagnose, and solve problems with IoT and predictive technology—before customers realise there’s an issue.

    Automatically create and schedule work orders, dispatch technicians with the right skill sets and equipment, and enable them to access customer information from their mobile devices.

    Go from scheduled services to just-in-time predictive maintenance; repair, clean, and replace parts only when needed.

  • Horizontal Arrow pointing right Optimise your resources

    Automate scheduling to fit in more appointments per day and match specialists with customer demand for specific skills, priority, location, and estimated appointment duration.

    Empower dispatchers to manage resource assignments across multiple work orders using an interactive, drag-and-drop schedule board.

    Streamline stock management and improve first-time fix rates by synchronising and tracking stock down to the truck level with real-time visibility.

  • Horizontal Arrow pointing right Streamline your technicians’ workflow

    Ensure on-time appointments by giving technicians real-time data on their mobile devices, including best routes, turn-by-turn directions, and work order details.

    Provide more personalised service by giving technicians a 360-degree view of customer preferences and history.

    Complete service visits regardless of limited mobile reception or internet access with fully-featured offline modes, geofencing, and push notifications.

    Boost onsite efficiency and improve data accuracy with field service capabilities that allow technicians in the field to update work order details in real-time.

    Easily access work orders and provide technicians with a way to view their assignments from any platform or location by seamlessly integrating data and collaboration tools.

  • Horizontal Arrow pointing right Create effortless service experiences

    Build customer trust with a more transparent customer service experience that seamlessly shares quotes, contracts, and scheduling information.

    Empower customers with an interface that makes it easy for them to self-schedule appointments and keep track of service activities.

    Communicate proactively by providing your customers with real-time technician location tracking and automated voice and text appointment reminders.

    See things from the customers perspective by sending personalised surveys immediately after service calls with Microsoft Forms Pro—included with Dynamics 365 Field Service.

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We're a Microsoft Gold Partner and the Fabric team has optimised the effectiveness of Dynamics 365 for hundreds of businesses around the U.K. Let's talk about how we can make it work for you.