Microsoft Dynamics 365 vs NetSuite

When the time comes to migrate to a cloud-based customer relationship management (CRM) system for your business, or replace your current CRM, Microsoft Dynamics 365 and NetSuite are two of the leading contenders most companies consider.

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Why ERP?

Why ERP? Both Dynamics 365 and NetSuite offer organisations the ability to integrate all business functions into a single unified platform, covering everything from finance to sales and HR to production. Both enable management to monitor performance across the business anywhere in the world at any time. The result is enhanced efficiency, making customer relationship management more responsive and facilitating better, quicker decision making across the business.

Which ERP?

At Fabric we are Microsoft Dynamics 365 specialists, responsible for hundreds of successful implementations, so we can't claim to be impartial. Nevertheless we recognise that NetSuite is popular and widely adopted for good reasons. So here's our take on the Dynamics 365 vs NetSuite battle.

How sweet is NetSuite?

NetSuite began life in 1998 as NetLedger. As the original name suggests it was purely accounting software at first, but has evolved into a fully fledged ERP solution. However its financial management features continue to be highly rated. It is now owned by Oracle Corporation, and described by them as "the number one cloud business software suite". They claim it is so scalable and adaptable that it can be used by every size of company across every industry in every part of the world.

Any drawbacks?

The consensus seems to be that the NetSuite interface has a dated appearance and can be unintuitive and difficult to navigate. User reports also suggest that searching for and retrieving information can be tricky. Other criticisms are that software updates happen automatically and can be inconvenient for users, and that NetSuite pricing can be deceptive with big discounts at first, followed by price hikes later. NetSuite support also has a poor reputation in some circles.

Why prefer Dynamics 365?

Perhaps the biggest advantage of choosing Dynamics 365 is that it puts all the resources of Microsoft and its hand-picked network of Gold Partners, including Fabric. to provide expert implementation and support.

We have extensive experience, having implemented Dynamics 365 for hundreds of clients of all types and sizes throughout the UK. Once in place you can rely on expert and responsive support. It's a solution that can grow as the business grows. Evolve, too, with the addition of new apps, all of which integrate seamlessly with Microsoft Windows and with the entire suite of Office 365 productivity applications such as Outlook and Excel.