Which CRM package, Microsoft Dynamics 365 or Salesforce?

Salesforce describes itself as the world’s number one customer relationship management platform. The fact that it is purely CRM immediately differentiates it from Microsoft Dynamics 365, which is a comprehensive business solution.



The Microsoft premium

Of course the perennial advantage of Dynamics 365 is its ease of integration with existing Microsoft applications. Dynamics 365 and all the popular Office 365 productivity tools, Excel, Outlook, OneNote, PowerPoint, SharePoint, Skype, Word, and Yammer, work seamlessly together. Best of all Dynamics 365 turns Microsoft Outlook into a one-stop-shop for managing customer information, email messaging and scheduling. In fact the Dynamics 365 interface can be accessed within Outlook, so users can perform all CRM activities without leaving their email application. As Microsoft Gold Partners, we at Fabric are perfectly placed to help you benefit from the synergy between Dynamics 365 and other Microsoft applications.