Customer Insights

Microsoft Dynamics 365 for Customer Insights

You want employees to better understand customers, so they can deliver better service. Microsoft® Dynamics 365 for Customer Insights provides amazing tools and insights, Fabric optimises them for you.

What is Dynamics 365 for Customer Insights?

Dynamics 365 for Customer Insights unifies CRM and ERP into a single, powerful solution. You can reveal hidden insights and opportunities in your disparate data sources, empower frontline staff with knowledge in a real-time visual dashboard, and strengthen customer relationships through better engagement and interaction tracking.

Engineer better experiences

When frontline staff deeply understand customer needs, they deliver better customer experiences. The challenge is in putting the required knowledge in the hands of your teams. Hiring data scientists isn’t feasible. But with Dynamics 365 for Customer Insights, you have automated tools that turn your raw data into visual insights. And your whole team is empowered via a single, tailored dashboard.

Fabric can help you get the best-value Dynamics 365 for Customer Insights solution for your business.

Customer insights that empower

  1. Turn raw data into insight

    Dynamics 365 connects all your data sources and creates a comprehensive view of your customers. Rich data visualisations make insights easy to interpret.

  2. Empower employees

    Give all your staff the same up-to-date knowledge of how to best serve customers, via a single dashboard you can configure for your marketing, sales and service teams.

  3. Personalise experiences

    Use any customer’s demographics, history and interactions to fine-tune offers and content. Quickly identify at-risk relationships, so you can focus more resources on them

Talk to a Dynamics 365 expert

The Fabric team is here to help you better understand your customers, with Dynamics 365 for Customer Insights. As a Microsoft Gold Partner, we have deployed hundreds of solutions across the UK. Talk through your customer experience goals today.