Customer Service

Microsoft Dynamics 365 for Customer Service - Unify the customer experience

You need a proven system for improving your customer service. With help from Fabric, Microsoft® Dynamics 365 for Customer Service can create consistency and loyalty that earns customers for life.

What is Dynamics 365 for Customer Service?

Dynamics 365 for Customer Service unifies CRM and ERP into applications that work seamlessly across your customer-facing departments and other business functions. You can create consistency and loyalty by empowering agents with better tools insights, respond faster to market changes, and help your customers to help themselves. All from a single user interface.

Win customers for life

Repeat business is key to your success. But in a competitive marketplace, customer loyalty can only be earned through consistent, helpful and agile service that meets increasingly high expectations. And your teams must be empowered to deliver it, with the right tools and information when they need it.

Fabric can deploy and support an optimised Dynamics 365 for Customer Service solution, fully configured to meet your goals.

Incredible customer service tools

  1. Give staff superpowers

    Your staff can see all the information they need to give better service – like customer histories, preferences and feedback – in single app customised for their role.

  2. Adapt faster

    Dynamics 365’s cloud environment had built-in digital intelligence, to help your respond fast to customer and market changes. With Fabric, you’re up and running in no time.

  3. Knowledge for everyone

    Give your staff and customers the answers they need immediately, with your own searchable knowledge base. Everything is accessible via a single user interface.

Talk to a Dynamics 365 expert

The Fabric team is here to help you build consistency and loyalty with Dynamics 365 for Customer Service. As a Microsoft Gold Partner, we have deployed hundreds of solutions across the UK. Talk through your customer experience goals today.