What is Dynamics 365 for Customer Engagement?

Dynamics 365 for Customer Engagement is the all-in-one business application platform, helping companies break down organisation silos and enabling businesses to better engage with their customers.

There are 5 key modules within Dynamics 365 Customer Engagement:

 

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1. Dynamics 365 for Sales

Dynamics 365 for Sales enables sales teams to develop strong relationships with customers, gain insights into their sales data, and close deals efficiently. The application allows users to keep track of accounts and contacts, create sales collateral for a smarter sales team and nurture leads all the way through the sales process to a successful order. By having a holistic view of your customers, sales teams will never be out of the loop when meeting clients.

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2. Microsoft Dynamics 365 for Customer Service

Dynamics 365 for Customer Service enables businesses to deliver fast, personalised service via multiple channels and devices. Enhance your support team with a centralised knowledge base, routing rules to assign cases to the right team and utilise service level agreements to better gauge response and resolution times.

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3. Microsoft Dynamics 365 for Field Service

The Dynamics 365 for Field Service application helps organisations better organise their mobile workforce, deliver a seamless service, reduce operational costs and enhance onsite experiences. Field service provides a plethora of features including and not limited to: Work order scheduling, asset management, billing capabilities, time tracking, resource management

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4. Microsoft Dynamics 365 for Project Service Automation

Dynamics 365 for Project Service Automation enables businesses to deliver projects effectively and efficiently. Keep better track of time spent on projects, project costs and project profitability. The app will allow you to:

• Plan projects using a work schedule
• Estimate and track project costs and revenue
• Forecast resource requirements
• Manage and track resources

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5. Microsoft Dynamics 365 for Marketing

Dynamics 365 for marketing is a marketing automation solution to aid in transforming prospective clients into fully fledged business relationships. D365 for marketing enhances your marketing team by providing a whole suite of features including:

• Drag and Drop email designer
• Design customer journeys and automate their marketing interactions
• Organise and broadcast your events
• Monitor your marketing ROI
• Build marketing pages straight out of dynamics

To find out more about Dynamics 365, contact us here, or give us a call on 01625 443110